Everything You Want to Know
Before We Meet

The call is blocked for 1 hour but in practice it runs about 45 minutes. The first 30 minutes cover the base audit findings. The rest of the time is entirely yours, questions, clarifications, whatever you need. We never rush you off the call.

Ideally, whoever is in charge of this part of your business, a VP of Finance, CFO, Controller, or business owner. That said, it is not required. If you want to attend the first call solo and loop in others later, that works perfectly fine. We adjust to whatever is most comfortable for you.

Absolutely not. The audit review is about showing you what we found, nothing more. You decide the pace. If you want to move forward after the call, great. If you need time to think, we respect that completely. No pressure, ever.

We reviewed your processing statements using our proprietary MADR software and looked for:

• Incorrect interchange qualification, the single biggest source of overcharges
• Excessive processor markup above true interchange
• Miscellaneous fees that are discretionary and negotiable
• PCI compliance fees and whether they’re justified
• Contract terms that put you at a disadvantage

We look at every line of every statement, not just the headline rate.

Our audit findings are very accurate, however, they are designed to be conservative. No one calls us when they save more than projected. They do call if they save less. So we deliberately err on the side of understating your savings rather than overstating them. What we show you is the floor, not the ceiling.

We’ll tell you exactly that, and we’ll tell you why your processing looks clean. That’s actually valuable information. In 16 years we’ve found that the vast majority of businesses are being overcharged in some way, but if you’re one of the rare exceptions, you’ll know for certain and can stop wondering. There’s no charge if there’s nothing to recover.

That decision is ultimately up to you and your processor. weAudit.com will do everything possible to negotiate the best deal with your current credit card processor, that is always our first priority. However, if your current processor refuses to comply, you’ll have the option to either stay with them or have weAudit.com find a new processor that offers the best pricing and billing practices for your needs. That said, over 85% of processors do comply, most corrections get made without any disruption at all.

If we are successful in working things out with your processor, which happens the vast majority of the time, changes will occur at the billing level and more often than not require nothing from you operationally.

However, if you have interchange settlement issues, and depending on the scope of those losses, we may recommend some operational adjustments. If that happens, here is exactly how we handle it:

• We will always tell you upfront whether a change is simple or more complex, and how complex.
• We will provide full cost justification so you know whether it is worth it before committing to anything.
• We will do everything possible to make any changes as seamless as possible.

Most importantly, every decision is always yours. We show you the data and lay out your options so you can make the best decision for your business, without having to guess whether it’s the right call.

Most pricing corrections don’t require breaking a contract, they’re simply corrections to how your rates are applied, not a renegotiation of the contract itself. Our General Counsel reviews contract terms as part of our process, and we’ll always tell you what’s possible within your current agreement before recommending anything.

No. We are an auditing firm, period. We do not sell, resell, or refer merchant processing services. We have no partnership deals, no referral fees from processors, and no financial relationship with any payment company. Our only revenue comes from our clients. That independence is what makes our advice trustworthy.

weAudit was founded in 2009, 16 years of auditing credit card processing statements. Our founder, Robert Day, spent years as a senior executive at Fifth Third Processing Solutions, later Vantiv and Worldpay, now part of Global Payments, the world’s largest card processor before leaving on principle to help the merchants being overcharged by the industry he came from. We have served enterprise clients including Adidas, Yamaha, Medtronic, and Ryder, as well as businesses of every size across nearly every industry in America.

MADR, Mass Analysis Data Reporting, is weAudit’s proprietary auditing software and the engine behind every audit we perform. Most other firms outsource their audits to third parties, exposing your sensitive financial data to companies you have never heard of, never vetted, and have no binding agreement with. MADR was purpose-built entirely in house by our team over 16 years, so your data never leaves our walls and the analysis is performed by the people accountable to you.

It cross-references every line of your statements against current interchange tables, identifies misqualifications, flags discretionary fees, and surfaces overcharges that are nearly impossible to catch by eye. MADR is what allows us to be both thorough and conservative, finding everything that’s wrong without overstating what can be recovered.

Learn more about MADR →

Everything is handled 100% in house, your data is never shared with third parties, sold, or passed to any outside vendor. Your statements are reviewed by our internal audit team only, secured under strict confidentiality, and used solely for the purpose of identifying your savings. Zero BBB complaints in 16 years.

Yes, always month-to-month. No long-term contracts, no cancellation fees, no lock-in. We believe you should stay because we’re delivering value, not because you’re trapped.

A low fixed monthly fee scaled to your processing volume, never a percentage of savings. That model matters because it means we have no incentive to exaggerate what we find or push you toward options that inflate our number. Our pricing is transparent and listed on our website.

60 days, love the results or don’t pay. We’ve been in business 16 years with zero BBB complaints because we stand behind everything we do. If we don’t deliver, you don’t owe us anything.

We also back our work with a 200% Money-Back Guarantee. We guarantee to get you to the lowest rates and keep you there. If you obtain additional savings elsewhere, we will double back your last six monthly audit fees, no questions asked.

Most corrections are reflected within one to two billing cycles, typically 30 to 60 days after implementation begins. Some adjustments (like interchange optimization) may take a full cycle to fully normalize. We track every line item and confirm with you when each correction is in place.

In some cases, yes. Depending on your processor and the nature of the overcharge, credits or refunds for prior billing periods are possible. We evaluate this on a case-by-case basis and will always pursue it when the opportunity exists. We’ll walk you through what’s realistic during the review call.